Post sales
We wish to offer you the best service possible. To ensure that service is quick and easy to follow for both you the user and our post sales department, we ask you to please follow these directions:
1. Fill in all the contact information on the left-hand side of the form.
2. Provide all the information about the equipment being sent in using the fields on the right-hand side of the form, including the serial number, model number and a description of the problem(s) for each piece of equipment. If a piece of equipment is being sent in that does not have a problem this should be explained in these fields.
3. If you wish to include pictures or additional documents these can be added in the space provided at the bottom left of the form.
4. Once the form has been filled out, press the “RMA REQUEST” button. You will receive a confirmation email stating that the request is being processed. You will then need to wait until our post sales service can send you the document with the RMA number that has been assigned – this document should be included with the equipment to be shipped. If the warranty period for the equipment in question has expired we will send you a quotation for the repair which you should review and accept before shipping the equipment.
5. Once repair is complete we will inform you via email and the equipment will be shipped back to you using the return address provided.
1. Fill in all the contact information on the left-hand side of the form.
2. Provide all the information about the equipment being sent in using the fields on the right-hand side of the form, including the serial number, model number and a description of the problem(s) for each piece of equipment. If a piece of equipment is being sent in that does not have a problem this should be explained in these fields.
3. If you wish to include pictures or additional documents these can be added in the space provided at the bottom left of the form.
4. Once the form has been filled out, press the “RMA REQUEST” button. You will receive a confirmation email stating that the request is being processed. You will then need to wait until our post sales service can send you the document with the RMA number that has been assigned – this document should be included with the equipment to be shipped. If the warranty period for the equipment in question has expired we will send you a quotation for the repair which you should review and accept before shipping the equipment.
5. Once repair is complete we will inform you via email and the equipment will be shipped back to you using the return address provided.